Privacy Policy

AlMahmoud Medical Group ("we", "us", "our", or "the Group") is a network of licensed medical centers operating in the State of Qatar. For the purposes of this policy and the applicable data-protection law, the Group acts as the controller responsible for the personal data processed through this website and our related communication channels.

For any question about this policy or your personal data, you can reach our privacy contact at the email address listed in the "Contact us" section below.

This policy applies to personal data collected through this website, our appointment-request and enquiry forms, the patient account portal, and messaging or assistant channels linked to the Group (such as WhatsApp and Instagram). It does not govern third-party platforms or websites that we link to, which operate under their own privacy policies.

We collect only the data needed to respond to you and to organize your care. Depending on how you interact with us, this may include:

• Identity and contact details, such as your full name, phone or WhatsApp number, and email address.
• Appointment and enquiry details, the requested branch, service, doctor, preferred date and time, request type (appointment or enquiry), and any message you choose to send.
• Account information, if you create a patient account, the credentials and profile details you provide, and a record of appointment requests and benefits linked to your account.
• Health-related information, any details you voluntarily share about your condition or the service you are seeking. This is treated as data of a special nature and given additional protection.
• Technical and usage data, limited information such as general usage and performance data collected to keep the website secure and working properly.

You are responsible for providing accurate and up-to-date information. Incomplete or incorrect details may affect our ability to process your request or contact you.

We use your personal data to:

• Respond to your enquiries and communicate with you.
• Receive, organize, and follow up on appointment requests, and route them to the relevant branch, department, or staff member.
• Create and manage your patient account and any benefits or discounts linked to it.
• Maintain the security, integrity, and proper functioning of the website and our services.
• Comply with applicable legal, regulatory, and healthcare obligations in the State of Qatar.

We do not use your data to send marketing or promotional messages without obtaining your separate and explicit consent. Submitting an appointment request is not a final confirmation of the appointment; a booking is confirmed only after our team contacts you.

We process your personal data on the basis of your consent, which you give when you submit a request or message us; to take steps at your request before providing a service; to fulfil our legitimate operational and care-related purposes; and to comply with our legal obligations. You may withdraw your consent at any time, as explained in the "Your rights" section, without affecting processing carried out before the withdrawal.

Some conversations on the clinic’s messaging channels (for example Instagram) may be handled with the help of an automated assistant, and you will be informed of this at the start of the conversation. The assistant may collect the details needed to process your request, such as your full name, WhatsApp number, requested service, request type, and preferred appointment date and time.

The automated assistant does not provide medical diagnoses or prescriptions, and the conversation can be transferred to a member of the clinic staff whenever needed.

We do not sell your personal data. To the extent necessary to provide our services, your data may be processed through trusted third-party platforms that act as our processors, which may include:

• Secure database and authentication services used to store appointment requests and patient accounts.
• Email delivery services used to send appointment and account-related messages.
• Messaging and communication platforms such as Meta (Instagram, Facebook, WhatsApp), Respond.io, Make, and HubSpot.
• Scheduling and productivity services such as Google Calendar, and mapping and reviews services provided by Google.

We may also disclose personal data where required to comply with a legal obligation or a lawful request from a competent authority in the State of Qatar.

Because some of the platforms we rely on operate globally, certain data may be processed or stored outside the State of Qatar, in accordance with the privacy and protection policies of each platform. Where data is transferred internationally, we take reasonable steps to ensure it remains protected to a standard consistent with the applicable data-protection law.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law and healthcare regulations. When data is no longer needed, it is securely deleted or anonymized in line with our data-retention practices.

We apply appropriate organizational and technical measures to protect personal data against unauthorized access, use, alteration, or disclosure. While no method of transmission or storage is completely secure, we work to safeguard your data and to limit access to those who need it to provide our services.

Information published on this website or shared through our communication channels and automated assistant is general and educational. It is not a medical diagnosis, a prescription, or a substitute for consulting a physician. A diagnosis and treatment plan are determined only after your case is assessed by the relevant specialist.

This website may contain links to external platforms such as social media, booking services, or maps. These platforms are governed by their own terms of use and privacy policies, and AlMahmoud Medical Group is not responsible for their content, operation, or data practices.

This website is intended for use by adults. Where a request or booking concerns a minor, it should be submitted by a parent or legal guardian, who is responsible for the accuracy of the information provided and for consenting to its processing.

We may update this Privacy Policy from time to time to reflect changes in our services, systems, or legal obligations. The updated version is published on this page with a revised "Last updated" date, and your continued use of the website after an update constitutes acceptance of the revised policy.